Shipping & Returns

Shipping

• All orders will be shipped out on the next business day.
• In most cases, if an order is placed prior to noon (eastern time) the product will be shipped out the same business day.
• Overhead Door Co. of Greater Cincinnati™ is dedicated to shipping out all orders in a timely manner. If for some reason a product is backordered the customer will be notified as soon as possible and advised as to the expected shipping date.

Return Policy

• Products can be returned within 30 days of the purchase.
• Unless a product has a manufacturing defect, it must be returned unopened, and in its original packaging. Circuits boards must be returned in the original sealed static paper. All original paperwork shipped with the product is to be included with the returned product.
• If a product is being returned due to a manufacturing defect, Overhead Door Co. of Greater Cincinnati™ will replace it or exchange it with a similar product.
• If a customer requests a refund for a defective product instead of accepting a replacement item or if the product is being returned for a reason other than being defective, the refund will be subject to a 20% restocking fee. No shipping charges will be refunded. Customer will be responsible for return shipping costs.
• If a product is defective and no replacement part is available, the customer will receive a full refund for the entire purchase amount.
• If a customer wishes to exchange a product with a different model, the request must be submitted to our Help Desk within 30 days of the original purchase date. The customer will be charged the difference in price between the two products (if any) and any associated shipping charges.
• All returns must be accompanied with a copy of the original sales receipt.
• All returns must reference a Return Authorization Number that can be obtained by calling our Parts Store Help Desk at 513-394-6938.
• All returns must be shipped to the following address:

Overhead Door Co. of Greater Cincinnati™
ATTN: ONLINE PARTS RETURNS
9345 Princeton-Glendale Road
Hamilton, OH 45011
If you have any questions, please call our Parts Store Help Desk at 513-394-6938.